FAQ

We wrap the presents in transparant foil to make sure that the embroidery is always visible.

We are convinced that when everybody does his/her part, we can make this planet better again. It are the small, little things that make the greatest impact.

environmental awareness

It isn't fair to let you pay for delivery when you are just 5 cents away of the threshold. Thats why we have a margin of 2% on the free delivery-price.

We use specially adapted fonts to achieve the best result. As a result, these fonts are of course based on existing fonts, but they never correspond to the full 100%.

Because these do not fully correspond, we decided not to use the same names. So as not to cause confusion.

The biggest avantage of embroidery is the feel, the quality.

A big difference between embroidery and other forms of personalisation is that embroidery doesn't sit on the surface of the textile.

This plastic-like film is applied on the textile to give a embroidery of a higher quality. Terry cloth, and some other textiles, are made up of many different small loops. If we didn't use the plastic film these loops would show up throught the embroidery.

This plastic-like film is water-soluble, it will vanish after the first go in the washing machine.

Below the washing instructions for the yarn we use in our embroidery. Always check the washing instructions of the product as well.

Washing: max 95°
Bleach: possible
Tumbledry: average temperature
Ironing: max 150°
Chemical cleaning: resistant against most usual products

You can read our terms and conditions here.

Yes, we deliver to Belgium, The Netherlands, Luxemburg and France.

Yes, that is possible. You can choose a different delivery address in the ordering process.

Read our terms and conditions here.

We support payment with Bancontact, Visa and Mastercard.

We guarantee a qualitative and sustainable embroidery. Unfortunately, something can always go wrong.

If the embroidery does not match what you ordered or a mistake has crept in, this will be produced again. After returning the wrong product, we will send the new one for free.

We are glad that you choose Embroidery Company for all your embroidered products. Through these loyalty points (= reward points) we thank our customers, and this with every purchase.

Each product has its own number of points. When you have saved 100 points you can exchange them for a € 5 discount on your next purchase.

• You get points for each product (some exceptions apply) that you add to your order.
• For every 100 points you collect you get a € 5 discount on your next purchase.
• It's up to you if you choose to save all your points and use them in one go, or immediately get your discount.
• It's possible that you do not receive loyalty points on some promotional products and discounted products. However, the discount will always yield more for you than the loyalty points themselves.
• If you cancel an order, the loyalty points will be deducted from your account.
• You can get an overview to find your loyalty points on your account page.
  

The length or height of the embroidery is different from product to product. This means that short names are always slightly larger embroidered than longer names or text.

For shipping, we work together with Bpost to get your order to you.

We ship to countries below.

Belgium,

By default, the embroidery is placed on the left side, it is possible that we embroider the name on both sides. You can pass this on by email, for which an additional cost will be charged.