What are the washing instructions for the embroidery itself?general
Below the washing instructions for the yarn we use in our embroidery. Always check the washing instructions of the product as well.
Washing: max 95° Bleach: possible Tumbledry: average temperature Ironing: max 150° Chemical cleaning: resistant against most usual products
Why is there a plastic between my towel (or other products) and the embroidery?general
This plastic-like film is applied on the textile to give a embroidery of a higher quality. Terry cloth, and some other textiles, are made up of many different small loops. If we didn't use the plastic film these loops would show up throught the embroidery.
This plastic-like film is water-soluble, it will vanish after the first go in the washing machine.
Why is embroidery better?general
The biggest avantage of embroidery is the feel, the quality.
A big difference between embroidery and other forms of personalisation is that embroidery doesn't sit on the surface of the textile.
Why are there no names with the fonts?to order
We use specially adapted fonts to achieve the best result. As a result, these fonts are of course based on existing fonts, but they never correspond to the full 100%.
Because these do not fully correspond, we decided not to use the same names. So as not to cause confusion.
Is there a showroom or store?general
Unfortunally no, we do not have a physical shop or showroom. But it is possible to order online and pickup at one of the many events and markets we attend.
I'm almost at the threshold for free delivery, but not getting there. What can I do?to order
It isn't fair to let you pay for delivery when you are just 5 cents away of the threshold. Thats why we have a margin of 2% on the free delivery-price.
What does BorduurCompany do for the environment?general
We are convinced that when everybody does his/her part, we can make this planet better again. It are the small, little things that make the greatest impact.
Why does it take longer if I pay by bank-transfer?pay
We will process your order from the moment we receive your payment. This will take a bit longer when you choose to pay by bank-transfer because the banks needs time to process your payment.
We advice to not chose for bank-transfer if you need your order quick.
How will the presents be wrapped?general
We wrap the presents in transparant foil to make sure that the embroidery is always visible.
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